Returns Policy

 

RETURNS OR EXCHANGES

Swim Vests are eligible for exchange online within 14 days of payment given the tax invoice can be produced, original tags are attached and items are in an unused condition.

To obtain an exchange online, the items must be returned with a completed “Exchange & Return Form”, To obtain a copy of this form  

Click Here

To ensure the preferred item for exchange is held whilst the returning order is in transit, email customerservice@wahu.com.au in advance with the below information. If the style you require is out of stock an online credit note or refund will be issued.

Name

Phone Number

Email Address (if different than sending address)

Order Number (Situated on your invoice)

Desired Item for exchange (Item Name, Size, Colour)

Refunds can be issued on Swim Vests made online on www.wahu.com.au only. Refunds for Swim Vests purchased on www.wahu.com.au are not accepted in our retail stockists’ stores.

Swim Vests purchased on sale (permanently marked down items situated in the specials section of www.wahu.com.au) are not eligible for refunds; unless faulty, wrongly described or not of merchandisable quality.

All Swim Vests are subject to inspection. Shipping costs are the responsibility of the customer and cannot be refunded unless the item is faulty.

All other items are not eligible for refunds; unless faulty, wrongly described or not of merchandisable quality.

The customer is entitled to choose a replacement or full refund if the item is faulty, wrongly described or not of merchandisable quality.

Refunds can only be provided by returning the product online with a completed “Exchange & Return Form”, situated on the reverse side of the invoice. To obtain a copy of this form Click Here.

Wahu Online Return Orders


Unit D  21 Loyalty Road,

North Rocks ,

NSW 2151 Aust

Crown & Andrews Pty Ltd reserves the right to determine whether a product is faulty and conduct a production and quality check. If deemed faulty by a Crown & Andrews Pty Ltd Representative, a replacement item will be shipped where possible subject to stock availability or a credit note issued. A response for Faulty Claims will be received within 48 hours of the items arrival at the Crown & Andrews Pty Ltd Head Office.

 

PLEASE NOTE:

a) Crown & Andrews Pty Ltd will not be held responsible if there is a delay in delivery.

b) Customers will be responsible for the return shipping and handling charge.

c) For faulty or damaged goods, please include a copy of your postage receipt. If the product is deemed faulty after review we will then credit the cost of postage back to you.

d) You need to send the original or a copy of receipt with your order.

e) In the event that your product is lost in transit, Britz Marketing Australasia will not be held liable and therefore recommends that you send all returns via Registered Post.

 f) We ask that you allow 7 business days from the day you return your package for your account to be credited.

 

RETURN OF GIFT WITH PURCHASE OR PROMOTIONAL ITEMS

If your order is returned for refund or online credit note and you have received a promotional item of gift with purchase, the item must also be returned in an original condition with tags intact; otherwise the retail price will be deducted from the refunded amount.

There is no warranty or exchange on Gift with Purchase items and/or Promotional Products.

Gifts with purchase are subject to availability. Subject to any rights you may have at law, they cannot be exchanged or refunded and a warranty does not apply. Gifts with purchase cannot be redeemed for cash and are only available at time of purchase.

ORDER CANCELLATIONS

Orders cannot be cancelled or amended once placed and you have received your order confirmation. Please follow the returns and exchange process if you wish to make changes to your order.